HOW DOES CALL FORWARDING WORK?

Our call forwarding feature helps you reduce missed calls by passing inbound calls to team members who are available to talk.

1. INBOUND CALL IS RECEIVED

Once a customer calls your virtual number it triggers our call forwarding system.

2. AVAILABILITY CHECK

160 checks to see whether the primary phone number is busy or available for calls.

3. CALL PASSED TO NEXT AGENT

If that number is available, the call is instantly forwarded through to up to 5 numbers in the order specified, simultaneously or randomly.

CALL FORWARDING FEATURES

Here are some of the features and benefits of using 160’s call forwarding feature.

VIRTUAL NUMBER

Our call forwarding solution comes with its own unique virtual number that you can integrate into your marketing, business cards, your website, etc. so customers can call you anytime.
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sms-integration

SMS INTEGRATION

Traditionally, customers can only reply back to a promotion with an SMS by adding call forwarding your customers and prospects are able to call your back directly from that campaign maximising sales or service opportunities.

CALL FORWARD TO EVERYONE

Call All means that when a customer call comes through everyone is notified at once. This is great for teams that work remotely, they will all see inbound calls coming through simultaneously. This allows whoever is free to pick up the call.
call-all

call-flow

CALL FLOW

Call Flow means that inbound calls will be redirected sequentially through certain phone numbers in a specific order. For example, you may want important calls to move through the management team one by one and have the final phone number directed to the receptionist to take a message just in case all managers are unreachable.

Alternatively, this service can be configured as a find-me/ follow-me service for individuals so that the individual’s phone at various locations (for example, office phone, home phone or mobile phone) will ring when a call is received on the primary number.”


CALL FORWARD UP TO 5 NUMBERS

Ideal for smaller teams, you can program up to 5 mobile numbers into your call forwarding process.

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GET STARTED WITH CALL FORWARDING

Subscribe for only $15 (incl. GST) per month, cancel anytime.

Please note: you will need to have a virtual number ($20 per month) to use our call forwarding feature


WHY USE 160'S CALL FORWARDING?

FAST SETUP

Our call forwarding solution can be managed from within your 160 dashboard giving you complete control over inbound calls.

100% CLOUD-BASED

Manage everything from SMS campaigns, virtual numbers and call forwarding all from within your online dashboard.

SUPPORT TEAM

Manage everything yourself or if you need help you can call our support team directly.

SMS INTEGRATION

Add your virtual number into every SMS campaign so prospective customers can call you back.

CANCEL ANYTIME

No longer need our call forwarding feature? Simply cancel from within your dashboard anytime.

FREQUENTLY ASKED QUESTIONS

Can you call forward to international phone lines?

Currently, we are only allowing call forwarding with Australian landlines and mobiles.

Are there any special setup fees?

No, you only need to pay the monthly fee for using the call forwarding service.

Am I locked into a contract?

No. You can cancel your subscription to our call forwarding service anytime. If you started your subscription on the 1st of January and decided to cancel on the 10th of January you will still get full use up until January 31.

Can I use my own phone number?

No. Currently, call forwarding only works with our virtual mobile numbers. If you already have a virtual number then you can add call forwarding for $15 per month, alternatively, you can purchase the Virtual Mobile Number + Call Forwarding bundle for only $35 per month.

GET STARTED WITH CALL FORWARDING
Subscribe for only $15 (incl. GST) per month, cancel anytime.

Please note: you will need to have a virtual number ($20 per month) to use our call forwarding feature

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