Click On The Boxes Below

  1. Does it cost the recipient to receive messages?
  2. Can people reply to my SMS?
  3. Can the SMS I send be from a customised sender ID instead of a mobile number?
  4. How many characters can I include in my SMS?
  5. How much does it cost to send an SMS?
  6. Can I use your service from anywhere in the world?
  7. Do SMS credits expire?
  8. What countries can you send messages to?
  9. How do I change my registered mobile number?
  10. I have done the free trial of your service and it is great. How do I purchase credits?
  11. How do I start using your service?
  12. Do you give free SMS credits?
  13. A message I sent was not received. Why?
  14. How do I know that my SMS has been received by the recipient?
  15. Is it possible to delay sending the message?
  16. How do I enter my contacts into my contact book?
  17. My friend shares his mobile with his family. Can I have the same mobile number listed in my contacts book under more than one person?
  18. I am sending a bulk SMS, can I personally address all my recipients?
  19. How to add my contact to my favorite contacts list?
  20. How do you send an SMS from email?
  21. I am a software developer and I would like to integrate your SMS gateway to my website or application. What do I do?
  22. Do you provide 2-Way SMS numbers?
  23. How to use Auto Contact Group Creation?
  24. Can I give friends or employees access to my account or credit without giving them my password?
  25. I sent an SMS with less than 160 characters but I was charged more than the number of credits per SMS then cost stated on your Pricing and coverage page. Why did this happen?
  26. I have scheduled some SMS to be sent periodically at a later date and time. How do I cancel this?
  27. How do I set up an opt-out code?
  28. How do I set up SMS templates?
  29. Can I send SMS messages through your service that is in Russian, Arabic, Chinese or Japanese?
  30. Someone has blocked my mobile number on their phone. Can I still SMS them?
  31. The “0” keeps getting deleted when copying mobile numbers to your spreadsheet. How do I fix this?
  32. How do I set up a Virtual SMS Number?
  33. Can I use my Virtual SMS Number with Email To SMS?

To the recipient, an SMS message sent via our system is identical to that sent via a mobile phone. The recipient will not know that you have sent your SMS message using our system. In most countries around the world it does not cost anything to receive a text message. There are a few exceptions, most notable the USA.

Yes, replies will go to the registered mobile number unless you decide to use your sender ID (see FAQ #3) or dedicated virtual SMS number (see FAQ #32).

Yes. Please note that when using this Sender ID feature you will not be able to receive replies since mobile phones can only reply back to mobile numbers.

  1. To use a customised sender ID click “Sender ID” from the left-hand menu.

2. Enter your Sender ID name (you and use between 3 to 11 characters). Once selected click “Update”.

3. Finally, go back to the “New SMS Message” screen and select your Sender ID from the dropdown menu

A standard SMS message can contain up to 160 characters. If you type more than 160 characters you will be charged for 2 or more SMS messages. Please only use the following characters in your SMS:

space ! # $ % & ( ) * + , . / 0 1
2 3 4 5 6 7 8 9 : ; < = > ? @ A B C
V W X Y Z [ ] ^ _ ` a b c d e f g
h i j k l m n o p q r s t u v w x y
z { } ~

It depends on which country you are sending your SMS to and which mobile provider the recipient is using. Each message will typically cost 1 SMS credit but check the rates on our Pricing and Coverage page first. Credits are purchased in “packages”. The bigger the package, the less the cost per message is.

Yes, you can use our service from anywhere in the world to send SMS messages to anywhere in the world. However, we only accept registrations from mobile numbers inside the following countries:

  • Australia
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Malaysia
  • Malta
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Papua New Guinea
  • Philippines
  • Poland
  • Russian Federation
  • Singapore
  • Slovenia
  • Sweden
  • Switzerland
  • Thailand
  • Vietnam

If you have a mobile number which is not from one of the above countries please contact us stating the country that your mobile phone’s SIM is from.

Credits will never expire if you send an SMS from our account at least once every 180 days (6 months). The reason for this is to comply with normal accounting rules and to avoid keeping “dead” accounts inside of our databases.

The short answer is nearly all. has coverage in 588 networks in 182 countries. For a detailed list of networks covered by, please visit our coverage page.

Click on your username on the top menu, this will open up your account allowing you to change your mobile number and other details.

Go to and log in with your username and password. On the right-hand side of the Send SMS page, you will see the various SMS packages that we sell. Click on the package that you want to buy and follow the steps. We accept payment by credit card, Paypal, direct deposit, money order, and check. If you pay by credit card or Paypal your order will usually be processed instantly. If you select the direct deposit, money order, or check your order will typically take 3-7 business days to process.

  1. Go to
  2. Click on the red “Join Now” button.
  3. Fill in your details on the form including your mobile number and click the “Submit | Go” button at the bottom of the form. The next page will ask you to enter a verification code.
  4. An SMS with the verification code will be sent to the mobile phone number that you registered in Step 3 within 5 minutes (usually sooner).
  5. Enter the verification code on the webpage and click on the “Submit | Go” button
  6. You can now start sending SMS messages.

Yes, you get 5 free SMS credits when signing up for an account to allow you to see how works.

There can generally be a number of reasons for this. We have to rely on many different mobile phone networks to deliver the messages. These mobile phone networks run well most of the time, and messages come through promptly.

However, on rare occasions, there can be delays due to congestion, network issues from mobile carriers, the recipient’s mobile phone is out of range, their phone is switched off, etc.

If a mobile phone is out of range or switched off it will not be delivered until the mobile phone is in range or switched on. The easiest way to check is by calling the mobile number.

We try our best to make sure that everything is running 100% of the time so if there are problems, please contact us telling us the mobile phone number of the recipient and when you sent the message.

On the send SMS page please click on the tick box to the left of “Please email SMS delivery report to” and a text box will appear where you can type in your email address. Once your SMS has been delivered a delivery report will be emailed to you telling you which SMS messages were not successfully delivered.

Please note that it may take a few hours before the delivery report is emailed to you. This is because sometimes the recipient’s mobile may be out of range or switched off.

If this is the case the SMS report will only be delivered after 24 hours or when mobile phone is in range or switched on (whichever is sooner). Unfortunately, the delivery report is not 100% accurate.

This is because some carriers do not send return delivery reports. Unfortunately carriers are not required to send delivery reports. The most accurate way to check if your SMS is delivered is to call the recipient and ask them.

Scheduling a message is easy with our platform, just follow these steps:

1. Click on the “Schedule” button

2. Select the date/time, etc. that you’d like your message to go out

How to delete a scheduled text message

1. Click on the “SMS Delayed” button on the left-hand menu


2. Tick the box next to the scheduled message you wish to delete and then click “Cancel Selected”

Uploading a File (Method 1)

1. Click the “Import” button on the left-hand menu


3. Click “Browse” and “Upload Contacts”

We recommend downloading our template so you can add your mobile numbers and names inside that sheet.

NOTE: if your mobile numbers begin with “04” our sheet may remove the leading “0” from the mobile numbers ex. 4 12345678 when it should be 04 12345678 please see FAQ 31 to resolve this issue.

Once successfully uploaded you should see the message stating your contacts have been successfully processed.


Copy and Paste Method (Method 2)

In this method you don’t need to upload a file, instead, you can just paste your contacts directly into our platform.
NOTE: you can only paste up to 250 contact s using this method.

1. Click the “Management/Export” button on the left-hand menu

2. Add the name of the group that you wish to add your contacts to
3. Click “Apply Changes”

4. Click on “Import” from the left-hand menu

5. Paste your contacts into the field below

Please note the formatting rules. If you are copying from a spreadsheet or word document with columns then it will most likely copy them with the correct formatting (below). If notr then you will need to include commas or semicolons.

In the below example, I have copied straight from an excel spreadsheet and even without the commas or semicolons, it will still process correctly.
6. Select your new group from the dropdown menu
7. Click “Review”

8. If you are happy with how this looks (i.e. the first and last names are in the correct columns, etc.) then click “Apply Changes”.
You will now see your new group created by clicking on the “Management/Export” button on the left-hand menu.

How To Fill In The Template

There are 5 columns included inside the template, two of which are mandatory:

  1. Opt-Out – If you’re uploading a list that already has individuals opt-out here is where you can state this by adding “Yes”. This will tell our system to deactivate them once uploaded.
  2. First Name – This can be used for adding the first name inside your text message using the keyword #fname
  3. Last Name – This can be used for adding the last name inside your text message using the keyword #lname
  4. Mobile Number – This is a mandatory field. Our system only accepts “04” “61” and “+61”
  5. Group – This is a mandatory field and tells our system which contact group to add the individual to. In the example below we have two groups “Management Team” and “Marketing Team” once this is uploaded our system will create a Management Team and Marketing Team group folder (address book) and add the corresponding names to into those groups.

In the example below we have filled out the fields BUT as you can see when we copied the mobile numbers over the spreadsheet removed the leading zero “0” which is an invalid format, we’ll show you how to fix this below. If you are uploading mobile numbers with “61” or “+61” you’ll notice that the spreadsheet will add them in as “61” which is fine.

To resolve this issue, before you add the mobile numbers:

  1. Select the entire mobile number column
  2. Click the “format” dropdown box
  3. Select “Text”


Once you add the mobiles back into the spreadsheet will keep the complete mobile number.

Yes, however our contact book will not accept the same mobile number under the name Allan Jones and Amy Jones. The way to get around this is by entering # at the end of the mobile number followed by a unique number. For example you would enter Allan’s number as 041234567#1 and Amy’s number would be 041234567#2. When sending SMS messages our system ignores any characters after # in the mobile number.

Yes, sending the same SMS to 1000 people does not have to be impersonal. With you can simply add #first name# or #last name# in your text message and if the recipient’s first and last name is in your contact book then #first name# and #last name# will be replaced by your recipient’s first and last name when your text is sent to them. For example if Bob Jones is listed in your address book and you send the following message:

#first name# #last name#, your car is ready.

The following SMS will appear on Bob’s mobile phone.

Bob Jones, your car is ready.

If there are some people you regularly send SMS messages to you may want to save them on your favorites list which is quickly accessible by clicking “heart” icon on the send SMS page.

To add contacts to your favorites list:

1. Click on the Send SMS page and click on the “Contacts” button at the bottom of the screen.

2. On the right hand side of each group you will see some blue text showing how many records are in each contact group. Click on this and you will be presented with a table showing your contacts within each group. Click on the tick box in the “heart” column of the contacts that you would like to add to your favorites and click on the “Apply Changes” button.

After you have signed up to our service you can not only send SMS from the web and your internet enabled mobile phone but you can also send SMS messages from your email client (for example Outlook, Hotmail, Gmail, etc.). To do this simply enter the mobile number that you want to send your SMS to followed by “” in the “To” field of your email client eg: and in the subject line of your email enter your mobile number that you registered when you signed up followed by an “@” and then your password for our service.

Then simply type your text message on the email.

For example, if your mobile number is “04YYYYYYYY” and your password was “SMS secret“, you would insert 614YYYYYYYY@SMS secret in the subject of the email. The mobile number on the “To” field does not have to have the international code prefix of your country (eg: 61 for Australia) but the mobile number in the subject line needs the international code. An example can be seen below:

NOTE: Your “SMS secret” can be found by clicking your username (top of the page) and scrolling down to the bottom of the page. Your SMS secret will look something like this: a0138f2b129ca888fcaq158e95391g4x

Subject: 614YYYYYYYY@SMS secret
Message: This is a test txt msg

To direct SMS replies to your registered email address rather than to your registered mobile please add “!” to the beginning of the subject. For example:

Subject: !614YYYYYYYY@SMS secret
Message: This is a test txt msg

Sometimes you may prefer your business name or nickname instead of your mobile number to appear as the sender. For example, instead of having your mobile number, 04XXXXXXXX as the sender, you can make the sender “A1 Car Repair”. To do this using our Email to SMS service insert a Sender ID that is less than 11 characters in brackets after your phone number in the subject. For example:

Subject: 614YYYYYYYY(A1CarRepair)@SMS secret
Message: This is a test txt msg

Please refer to our SMS software developer page.

If you are a registered user of, you can send SMS through the web and receive replies back to your email address.

This is what is known as 2-Way SMS. It is an optional feature, and you can always specify to receive replies back to your registered mobile phone number if you wish (that is the default setting).

2-Way SMS can be useful if you are in an area where you have internet access but mobile reception is low.

Step 1: Go To Contacts Management
Click the “Management/Export” button on the left-hand menu


Step 2: Create Contact Group
In order to collect mobile numbers, you’ll need a place to keep them.

  1. Create a contact group name
  2. Click the dropdown box that says “Normal group” and change it to “Messaging group”
  3. Click “apply changes”

Step 3: Review

  1. Click on your newly created contact group
  2. If you want you can enter a reference keyword that is relevant to the group (if it’s an offer you could use a discount reference for example) or you can leave this area blank.

Follow the instructions above highlighted in pink. In this example, if a person wanted to join my flowers group they would need to text “Join save50 Mike” to 61401463595 (where Mike is the prospective customer’s name). This would automatically add their mobile number and their name to my “Flowers” contact group for me to follow up with additional promotions or content.

You can add anyone as a sub-user to your account using these steps:

1. Have the person you wish to add to your account set up a free account with our service.

2. Tick the box “Please use another customer’s account


3. Add in the username of the person you wish to add.

4. Click “Attach” and that person will now be able to send SMS message using your credits but without having access to your primary account.

It may be because you used non-alphanumeric or foreign or non-English characters in your SMS.

Like an SMS which you send from your mobile phone the character count of 160 characters only applies to Latin characters (A-Z) and not for example to Arabic/Russian/Chinese/Japanese characters or characters with umlauts.

Another reason for the discrepancy may be because you added a space or return key in your SMS so your character count was more than 160 characters. Please note that even if you are one character over the 160 character limit you will be charged for 2 SMS.

It is important to also note that if you are sending a long message which has more than 160 characters, the character limit in the second and subsequent SMS will not be 160 characters as there is a header that is added by our software to tell the recipient’s carrier that the second and subsequent SMS is part of the first SMS.

This is the same when you send a long SMS from your mobile phone. We recommended that you should limit the number of characters to a multiple of 140 characters for the second and subsequent SMS in this case.

If you have set up a periodic (recurring) message then you can cancel it by doing the following:

1. Click on “SMS Scheduled”


2. Check the box next to the message you wish to remove and click on “Remove

How to edit a periodic message

1. Follow the same steps above but click the “edit” icon.
You’ll be taken to the main new text message screen with the ability to edit the message.

1. Click the “Management/Export” button on the left-hand menu


2. Setup Offers Group
Before you can set up your opt-out our system needs to know which contact groups to apply this feature to.

Step 1: Click “Edit”
Step 2: “Offers Group”
Step 3: Click “Apply Changes”

If you have not set up your contacts please see our guide on how to do this:
If you need help uploading your contacts please see FAQ 16.

Step 3: Setup Messaging
Now that you’ve told our system which contact group(s) to apply the auto opt-out feature to you can now select that option when composing your text message.
Step 1: Select the contact group from the “To:” drop-down box
Step 2: Select the option “Number for offers groups” from the “From:” drop-down box
Note: The number “+61 4?? ??? ???” displayed on the phone simply means that the recipient will be using one of our virtual mobile numbers.

Step 4: Compose SMS Message
Finally, type your message and then click the unsubscribe button to add in the unique opt-out code for that contact group.

Important notes:
The unsubscribe note will take up characters so keep an eye on the character counter at the bottom of the composer – you can edit this opt-out message to shorten it but you must keep the special opt-out code as it is. For example, the default opt-out message: “To opt out reply with the word OPT-OUT 61612” can be shortened to: “To STOP reply OPT-OUT 61612“

It’s not case-sensitive. recipients can reply back with opt-out 61612 and it will still deactivate them from your list.
You will NOT receive replies from recipients. Recipients can only unsubscribe.

f you regularly send the same SMS message, you can use our template feature. You can set up an unlimited number of SMS templates. To set up a template please sign in to our website with your username and password and go to the “New SMS” page. Towards the bottom of the screen, please tick the “Please use my template message” tick box. Once you have ticked the tick box a drop down menu will appear showing existing templates that are ready to be used.

To set up a custom template, please click on the “Edit Template” button which is to the right to the drop down menu. Insert a title for your template to remind yourself of the content of the template and insert the wording of the template and click on the apply changes button. To delete an existing template, select the template you want to delete and click on the “Remove selected” button.

Even though you are using the same template to send the same canned message to several people at once, the message does not have to be impersonal. You can simply add #first name# or #last name# in your text message in your template and if the recipient’s first and last name is in your contact book then #first name# and #last name# will be replaced by your recipient’s first and last name when your text is sent to them. For more information on this feature please see FAQ Question 17.

Yes, however like SMS sent from your mobile, the SMS messages that are in these languages are restricted to a maximum of 70 characters per SMS. This is because SMS sent in these languages are sent in unicode. You can send longer unicode text messages but our system will split the message into two or at most three separate texts. The longest messages using unicode is 201 characters which takes three text messages.

Yes, you can send an SMS to them using our customised sender ID feature. Please see FAQ 3 above for instructions on how to do this. Please note that the recipient of the SMS with the customised Sender ID will not be able to reply to your SMS as the SMS will not have your mobile phone number.

When copying the mobile numbers from one spreadsheet to another sometimes the lead “0” can be deleted. You MUST have a “0” or “61” in front of the 4 otherwise your messages could get sent to another country.

Here’s how to quickly resolve this issue.

Step 1: make sure that you’re on the “home” tab


Step 2: Select the “Mobile Phone Number” column.


Step 3: Select “Text”


Step 4: Paste your mobile numbers into the “Mobile Phone Number” column.

Step 1: Click on the “Virtual Numbers” button on the lefthand menu:


Step 2: Click the order button:

Step 3: Now you can select your new Virtual SMS Number from the dropdown menu:

Yes, please follow these steps:

In the “To:” field enter in the recipient(s) that you wish to send your text message to.
In the “Subject:” field enter in your “mobile number(your virtual SMS number)@x0138c2sadfsed4sd48fcac158e95391f4f”

Example: 0400000000(0480012298)@x0138c2sadfsed4sd48fcac158e95391f4f

The “SMS secret” code is found by clicking on your username (click on your username at the top) and scrolling to the bottom of the page.



SMS Secret Below:

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