WHAT IS A VIRTUAL SMS NUMBER?

A virtual SMS number (also referred to as a virtual phone number or virtual mobile number) that looks and acts exactly like a traditional mobile number except they are used only to send and receive an SMS message.

SEND & RECEIVE TEXT MESSAGES

Send and receive one text message or thousands using one static number.

EASY SETUP

Get your mobile number issued to you in seconds.

USE WITH EMAIL TO SMS

Text mobiles from your virtual SMS number using our email to SMS feature.

WHY USE A VIRTUAL SMS NUMBER

Having your own dedicated virtual phone number gives you a lot more freedom than using a shared virtual number and more privacy than using your own personal mobile number.

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EASY OPT-OUT

Typically, the default method of setting up an opt-out involves having the recipient reply back with a long opt-out keyword for example: “opt-out 61612”.

With a virtual SMS number, the recipient only needs to reply back with the word “STOP” and this keyword will automatically deactivate that mobile number from your contacts list.


SHARED NUMBER vs. VIRTUAL SMS NUMBER

When using the 2-way SMS feature, 160 will use a ‘shared pool number’ which means while all of your communications are 100% private and secure this number will sometimes change meaning your recipients will likely see a different mobile number from time to time when time you text them.

Having a private virtual number means that your recipients will see the same number every time you communicate with them which helps with familiarity and trust.

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KEEP YOUR PERSONAL NUMBER PRIVATE

While some businesses prefer to use their personal mobile number for recognition there are businesses that need a private dedicated number.

Using a virtual mobile number means you can maintain the benefit of having a static number that people can recognize while keeping your personal number private.


MAINTAIN CONTROL OVER YOUR NUMBER

Mobile numbers often change and people leave companies, with a dedicated virtual mobile number this means that team members can come and go but you have the same mobile number that your recipients recognize.
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AFFORDABLE

Our virtual mobile numbers are incredibly affordable at only $20 per month. There are no admin or special hidden fees and you can cancel at any time.

GET UP AND RUNNING WITHIN MINUTES

Once you’ve set up your free SMS account, ordering your virtual SMS numbers is easy.

SETUP AN ACCOUNT

Create an account or log in to your existing one, then order your Virtual SMS Number from the menu.

SELECT YOUR NUMBER

Select the virtual number you just ordered as the number you wish to send from.

SEND

Enter in your mobile contacts, type your message and send!

FREQUENTLY ASKED QUESTIONS

Can I use my virtual SMS number to make phone calls?

No. These are not traditional phone numbers for making and receiving phone calls think of them as Australian mobile phone numbers built only to send and receive an SMS message.

How many virtual SMS numbers can I have?

At this stage, only one virtual mobile number is allowed per account.

Can I choose my own phone number?

No. You will automatically be assigned an Australian virtual number once you purchase.

How is it billed and are there any lock-in contracts?

There are no lock-in contracts. Your credit/debit card will be charged on the same day in the following month until you decide to cancel.

How do I cancel my virtual number subscription?

Click on Virtual Numbers (left-hand menu) > Select your virtual number and click “Cancel”.

Can I use my virtual SMS number for Bulk SMS messaging?

Yes.

Can I use my virtual number with Email To SMS?

Yes. Please see our FAQ on how to do this “Can I use my virtual SMS number with email to SMS?

Can I use my virtual SMS number to make phone calls?

No. These are not traditional phone numbers for making and receiving phone calls think of them as Australian mobile phone numbers built only to send and receive an SMS message.

How long will it take before I can use my new virtual number?

You will get an email once your virtual number has been assigned to your account, this typically happens within 30 minutes but can take up to 48 hours.

How do cancellations & refunds work?

If you wish to get a refund you need to request this within 24 hours. Cancellations can be done at any time from within your dashboard by clicking on “Virtual Numbers” (left hand menu) ticking the box next to your number and then clicking “Cancel”.

ORDER YOUR OWN VIRTUAL SMS NUMBER
Subscribe for only $20 (incl. GST) per month, cancel anytime.

Why Choose 160?

Easy To Use Service

Our SMS platform is designed so that you can get up running within minutes.

Access From Anywhere

100% cloud-based SMS service that works from any location and any device.

Operating Since 2000

160 has been providing SMS solutions since 2000.

No Monthly Fees

No monthly surcharges, hidden account fees or contracts.

Enterprise-Level Security

Our technology is kept offsite at a highly secure Australian data center.

API Integration

Plug SMS features into your current software with our SMS API.

Questions?

Call our SMS support team on 1800 671 823 or see our FAQ page.

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