How to Set Up An Automated Opt-Out (Unsubscribe)
In this guide, you’ll learn how to set up the opt-out feature so that people can unsubscribe automatically from your SMS list.
Please note: when using the opt-out feature you will be using one of our virtual mobile numbers.
Step 1: Contacts
Click the “Management/Export” button on the left-hand menu
Step 2: Setup Offers Group
Before you can set up your opt-out our system needs to know which contact groups to apply this feature to.
Step 1: Click “Edit”
Step 2: Enter in a special keyword that people will need to text back (this must be all caps)
Step 3: Select “Offers Group” from the drop-down box
Step 4: “Apply Changes”
If you have not set up your contacts please see our guide on how to do this:
Step 3: Setup Messaging
Now that you’ve told our system which contact group/s to apply the auto opt-out feature to you can now select that option when composing your text message.
Step 1: Select the contact group from the “To:” drop-down box
Step 2: Select the option “Number for offers groups” from the “From:” drop-down box
Note: The number “+61 4?? ??? ???” displayed on the phone simply means that the recipient will be using one of our virtual mobile numbers.
Step 4: Compose SMS Message
Finally, type your message and then click the “unsubscribe” button to add in the unique opt-out code for that contact group.
- The unsubscribe note will take up characters so keep an eye on the character counter at the bottom of the composer – you can edit this opt-out message to shorten it but you must keep the special opt-out code as it is. For example, the default opt-out message: “To opt out reply with the word OPT-OUT 61612” can be shortened to: “To STOP reply OPT-OUT VIP55“
- It’s not case-sensitive. recipients can reply back with opt-out 61612 and it will still deactivate them from your list.
- Notice the mobile number +61 4?? ??? ??? on the mockup phone to the right? This means this option will use our virtual mobile number instead of the mobile number on your account. Recipients will also not be able to reply back to your SMS other than with the opt-out code.