160.com.au Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage and disclosure of personal information by 160.com.au Pty Ltd (ABN 34 101 997 175) (“160.com.au”, “we”, “us” or “our”) in connection with your access to and use of our website, systems and services (collectively, the “Services”). This Privacy Policy forms part of, and should be read together with, the Terms & Conditions available at https://www.160.com.au/terms-and-conditions.

160.com.au is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Personal Information We Collect

We collect personal information only where it is reasonably necessary for the provision, operation and administration of the Services, or where required or authorised by law. The personal information we collect may include:

  • Identity and Contact Information: name, email address, telephone number, postal address and business name.
  • Account Information: usernames, encrypted or hashed passwords, account identifiers and configuration details.
  • Service and Transaction Information: records relating to your use of the Services, including dates, times, destinations, volumes, billing records and support interactions.
  • Technical Information: IP addresses, device information, browser type and other technical data generated through your use of the website or Services.

Personal information is generally collected directly from you when you create an account, use the Services, submit enquiries or otherwise communicate with us. Certain technical information may be collected automatically through the use of cookies or similar technologies.

3. Use of Personal Information

We use personal information for the purposes for which it was collected, including:

  • to provide, operate and maintain the Services;
  • to establish, administer and manage customer accounts;
  • to process transactions, payments and billing;
  • to respond to enquiries and provide customer support;
  • to monitor, secure and maintain the integrity of our systems;
  • to enforce our Terms & Conditions ands other contractual arrangements; and
  • to comply with applicable legal and regulatory obligations.

We do not use personal information for purposes unrelated to the provision or administration of the Services, except where permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where such disclosure is reasonably necessary to provide the Services or to operate our business, including:

  • service providers and contractors engaged to support our systems, infrastructure, billing or customer support;
  • professional advisers such as accountants, auditors or legal advisers; and
  • government authorities, regulators or law enforcement agencies where required or authorised by law.

We do not sell, rent or trade personal information.

5. Message Content and Confidentiality

160.com.au respects the privacy of customer accounts and message traffic. 160.com.au does not routinely monitor or manually review message content. Message content is processed for the purpose of providing the Services, including message routing, delivery, troubleshooting and maintaining system integrity.

160.com.au will not monitor, edit, or disclose personal information about the USER or the USER’s account, including its contents, without the USER’s prior permission, unless 160.com.au has a good faith belief that such action is necessary to:

  • conform to legal requirements or comply with legal process;
  • protect and defend the rights or property of 160.com.au;
  • enforce the service agreement or protect 160.com.au’s business or reputation (including on termination, cancellation or suspension);
  • respond to identification requests in connection with infringement claims or claims of illegal or improper activity; or
  • act to protect the interests of the USER or others.

The USER acknowledges that 160.com.au may access the USER’s account, including its contents, to respond to service or technical issues and as otherwise described above.

Customers are solely responsible for the content of messages sent using the Services, including ensuring all required consents have been obtained and that messaging complies with applicable laws and regulations.

6. Cookies and Website Usage

Our website may use cookies and similar technologies to support functionality, security and performance. Cookies may collect information about your device, browser and interaction with the website. You may disable cookies through your browser settings; however, doing so may limit access to certain features of the website.

7. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include administrative, technical and physical safeguards appropriate to the nature of the information.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Access and Correction

You may request access to personal information that we hold about you, or request correction of information that is inaccurate, incomplete or out of date. Requests must be made in writing using the contact details below. We may refuse access or correction in circumstances permitted by law.

9. Complaints and Contact Details

If you have a complaint regarding the handling of your personal information, or any questions regarding this Privacy Policy, you may contact us at https://www.160.com.au/contact-us.

We will use reasonable efforts to investigate and respond to privacy complaints in a timely manner.

10. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date it is published. Continued use of the Services constitutes acceptance of the updated Privacy Policy.