Even though SMS may not be the top consideration for most logistics companies it’s beginning to prove its value in many important areas.
Reduce Call Volume
When a package goes missing, or there’s a delivery failure the load on customer service can be great. By simply understanding where everything is inside the supply chain a lot of this can be avoided.
SMS alerts keep everyone including customers in the know.
With SMS Couriers can notify their customer exactly when their delivery person will arrive so the customer is home when the delivery is made.
The customer is happy and the courier company does not have to pay for their contractor or staff to re-deliver the parcel.
Whether it’s an internal company update or an update that needs to be made to a customer database, bulk SMS helps you reach one, a hundred or thousands of people within minutes.
Some logistics companies create apps with our service so that their customers are notified when the courier is within a set distance from their house.